|A Kent resident has reported a TV License scam. They received a message saying their direct debit had been cancelled and they needed to set up a new one by clicking on a link.
This is a scam. TV Licensing guidance says:
✅We include the name and/or part of your postcode in our emails. Many scams simply use your email address or say ‘Dear Customer’.
✅ We send our emails from firstname.lastname@example.org (or email@example.com).
✅If you are a TV Licensing payment card customer and you make mobile payments via the TVL Pay app, you may receive emails from firstname.lastname@example.org. The sender’s name will show as ‘TVL Pay’.
❌Scammers often hide the true email address they’re using, check the email address. On your device, select the sender’s name (or email address) to show the actual email address.
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Report and get advice from Citizens Advice consumer helpline 0808 223 1133.