You are not alone. The Kent and Medway support services are here to help you.

⚠️ In an emergency call 999 or visit the website.
For non-emergency support call the helplines in Kent on 0808 16 89 111 or Medway on 0800 917 9948.
You can also contact Victim Support Live chat.

⛔ Here’s how it works: You get a phone call from someone claiming to be a police officer. They tell you that your bank card has been copied and someone is using it. They ask for your help in investigating the situation. They may send a person to your house to pick up your bank card or ask you to take out money from your account or buy something expensive to give to the fake police officer for examination as part of the investigation. They say you will get your money back.

⛔ The person on the phone might know your name and other personal information. But when you give the money or item to the fake police officer, they disappear and you never get your money back. It’s important to be careful when someone claiming to be a police officer calls and asks for your help with something related to your bank account.

❎ Neither your bank or the police will ever call you to ask you to verify your personal details or PIN by phone or offer to pick up your card by courier.

Report and advice Citizens Advice consumer helpline 0808 223 1133

They were going door to door telling people that their broadband had just been upgraded and asking for residents internet providers, speed and how much they are paying. They also asked for some more personal information.

The resident believes they were scammer as the information they were asking for would already be known by the internet provider.

Please warn friends and family. Be very cautious about anyone cold calling you whether at the door or on the telephone.

For advice and to report contact Citizens Advice on consumer helpline 0808 223 1133 or report to Action Fraud on 0300 123 2040.

⛔ A scammer approached Kent resident pretending to be her cousin. They said she could claim grants specifically designed for elderly, sick, and disabled individuals in need. The scammer said she had successfully applied for such a grant and received £100,000. The resident was then connected with a representative in the United Kingdom.

The resident was asked to provide personal information about her children, including their dates of birth, type of disability, address, phone number, and their weekly income. The scammer assured her that she was eligible for a total of £100,000 and that the money would be delivered via Fed Ex the following day. However, the scammer requested a payment of £400 to cover administrative costs and as a delivery fee.

🚨 This is a scam.

It is crucial to spread awareness about this scam in order to protect friends and family falling victim to such fraudulent schemes.

For advice and to report contact Citizens Advice on consumer helpline 0808 223 1133 or report to Action Fraud on 0300 123 2040.

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